Digital service delivery
Agent Scale Up provides software development and related professional services digitally. No physical product is shipped. Work is performed remotely and delivered using the method described in the written project agreement.
Project timeline
Each delivery timeline depends on the agreed scope, technical complexity, integrations, review cycles, third-party dependencies, and the client’s timely access and feedback. Before payment, the client receives a written agreement describing the anticipated schedule, milestones, responsibilities, and material dependencies.
Dates may be adjusted by an approved scope change, delayed client input, third-party platform changes or outages, or circumstances outside reasonable control. Material schedule changes will be communicated to the client.
What delivery may include
Depending on the project agreement, deliverables may include:
- Software deployed to an agreed hosting environment.
- Source code or repository access.
- Administrative or user access credentials.
- Configuration, setup, migration, or integration work.
- Technical, user, or handoff documentation.
- Training, warranty corrections, or ongoing support.
Only items expressly listed in the written project scope are included. Third-party subscriptions, platform fees, data entry, and ongoing maintenance are excluded unless specifically stated.
Review and acceptance
Clients are responsible for reviewing delivered milestones within the period stated in their agreement and reporting any material variance from the agreed requirements. We will address valid issues according to the project’s acceptance process or correction period. New features or changes beyond scope may require a separate estimate.
Access and handoff
Final handoff occurs after the applicable acceptance requirements and payment obligations are satisfied. Credentials are delivered through a reasonably secure channel. Clients are responsible for changing temporary passwords, limiting account access, maintaining backups after handoff where applicable, and paying ongoing third-party hosting or platform charges assigned to them.
Support
Post-launch support is provided only to the extent and for the period stated in the project agreement or a separate maintenance plan. Response targets, covered services, exclusions, and recurring fees are defined in writing before support begins.
Delivery questions
Contact Jared Aigner at jaredmatthewaigner@gmail.com or (267) 981-5104.