Custom project terms
Agent Scale Up provides custom professional services rather than standardized, immediately returnable products. Refund and cancellation eligibility therefore depends on the signed proposal, statement of work, or project agreement, the work performed, committed resources, and applicable law. This policy does not create a blanket no-refund rule.
Deposits
A project may require a deposit to reserve development capacity, perform discovery, prepare architecture or designs, or begin implementation. The written project agreement will state the deposit amount, what it covers, when it is applied to project fees, and any circumstances in which some or all of it may be refundable.
If a client cancels after work or reserved-time commitments have begun, the deposit may be applied to completed work, time spent, approved expenses, and other amounts permitted by the project agreement. Any unearned amount that is refundable under the agreement or applicable law will be returned.
Milestone and development payments
Milestone payments correspond to defined stages, deliverables, or reserved development periods. Refund eligibility for a paid milestone is evaluated against the written acceptance criteria, work completed, client approvals, outstanding correction obligations, and applicable law. Payment for accepted or completed work is generally earned, subject to the controlling agreement and legal rights.
Client cancellation
A client may request cancellation in writing using the contact information below. We will stop work as reasonably practical, preserve the project status, and provide an accounting of completed work, committed costs, payments received, and any balance or refund due under the agreement. Work completed through the effective cancellation date remains payable.
Cancellation by Agent Scale Up
We may suspend or terminate a project for nonpayment, unlawful requests, material breach, prolonged lack of client cooperation, security risk, or another reason allowed by the written agreement. Any final invoice, deliverable handoff, credit, or refund will be handled according to that agreement and applicable law.
Recurring maintenance and support
Optional recurring plans may be canceled according to the notice period and billing terms in the applicable agreement. Cancellation prevents future renewal after the effective date; it does not automatically refund support already delivered or a billing period already started unless the agreement or applicable law provides otherwise.
How to request a cancellation or refund review
Email jaredmatthewaigner@gmail.com with the client name, project name, invoice or payment reference, requested cancellation date, and reason for the request. Requests are reviewed against the project agreement and applicable law. Approved refunds are returned to the original payment method when practical; financial institutions may require additional processing time.